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FAQs

WHAT IS YOUR RETURN POLICY?

You can read the entire return policy here. The TL;DR version is this: we accept returns for a full refund within 14 days of purchase.

WHAT IF I NEED TO EXCHANGE AN ITEM?

We will exchange your item if it is defective or damaged. Due to the high volume of purchases and our limited availability of inventory, it's best to purchase the item you are wanting and return the unwanted item for a refund. The last thing we want is to run out of inventory before your unwanted item makes it back to us! 

WHERE DO I SEND MY RETURN? 

Tribe and True, LLC
PO Box 15442
Scottsdale, AZ 85267

WHEN WILL MY ITEM SHIP? 

We'll get your item in the hands of the mailman within 3 business days. Once your order has processed, you'll receive an email with tracking information. 

WHY IS MY TRACKING NUMBER NOT WORKING?

Give it a few days! It may take up to 48 hours for the tracking number to update. 

MY TRACKING NUMBER SAYS MY ORDER HAS BEEN DELIVERED, BUT I CAN'T FIND IT. 

Ugh, we hate this, too. You'll need to call your local post office (not the 1-800 number), and they'll be able to reach out to your delivery driver to get more information on where they left the package. 

CAN I CANCEL MY ORDER?

Sorry, but in order to ship orders quickly, we cannot cancel orders. If you still want to return it once it arrives, you can do so within 14 days for a refund 

DO YOU HAVE A SIZE CHART? 

Due to the collaborative nature of our collection, we cannot provide a universal size chart. We will always do our best to provide photos of our pieces on women of all sizes, and make notes in the description if it runs big, small, or true to size. For most pieces, you can assume that a Small fits sizes 0-4, Medium fits 6/8, Large fits 10/12, and XL fits 14/16. 

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